Terms of Service

1. Who We Are

“Event Relay” refers to Event Relay, LLC (the “Company,” “we,” “us,” or “our”).

2. Description of Service

Event Relay provides an SMS-based assistant designed to help event hosts respond to guest questions regarding event details.

The Service includes:

• Automated SMS responses
• A defined message allotment per event
• Event-based configuration tools

The Service is informational only and is not a substitute for professional advice or emergency services.

3. Eligibility

You must be at least 18 years old to use the Service.

The Service is not intended for use by individuals under 18.

If you are purchasing or using the Service on behalf of another person or entity, you represent that you have authority to bind them to these Terms.

4. Account Registration

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. You agree to provide accurate and current information when creating an account.

We may suspend or terminate accounts that provide false information or violate these Terms.

5. Suspension, Termination, and Effect of Termination

We may suspend or terminate your access to the Service at any time if we reasonably believe you have violated these Terms, misused the Service, or created risk to Event Relay, LLC, guests, carriers, or third parties.

Upon suspension or termination, your right to access and use the Service will immediately cease. Event Relay, LLC may disable access to your account or event configuration and may delete or remove content as described in Section 11 (Data Retention and Deletion) and our Privacy Policy.

Sections that by their nature should survive termination will survive, including (without limitation): SMS Compliance and Guest Consent, Acceptable Use, Automated Responses Disclaimer, Data Retention and Deletion, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification, Governing Law, and any other provisions intended to survive.

We reserve the right to refuse service, suspend access, or cancel Service availability at its discretion where necessary to comply with law, carrier requirements, or risk management.

Event Relay, LLC may also temporarily pause event functionality where necessary to address compliance, security, or operational concerns.

6. Event Access and Service Period

Event Relay provides access to the Service on a per-event basis (“Event Access”).

When you purchase Event Access, you receive a limited, non-transferable right to use the Service for a specific event.

Access Period

• Access begins upon purchase and event configuration.
• Access remains active for the duration associated with the selected event.
• Event Access is a one-time purchase and does not automatically renew.

Certain optional features (such as Event Line plans) may be offered on a recurring subscription basis and will be clearly identified at the time of purchase.

Messaging Availability

Messaging functionality is available only while an event is active.

• Messaging functionality ends at the conclusion of the event date in the event's designated timezone.
• Messaging will not resume for events whose event date has passed, even if the event date is later modified.

Event Date Management

• Events must have a valid event date.
• You may update the event date prior to the event date, provided the new date is in the future and the event is in an editable state.
• Modifying an event date does not extend access, message allotments, or service limits unless explicitly stated at the time of purchase.

Message Allotments

• Each event includes a defined message allotment.
• Messaging may be limited once the allotment is reached unless additional capacity is purchased.
• Unused messages do not roll over.

Event Phone Numbers

Temporary event phone numbers are assigned for the duration of the event and may be released and reassigned after the event is no longer active.

7. Payment and Refunds

Payment is required at the time of purchase of Event Access.

Payments are processed securely through Stripe.

All payments are non-refundable except in cases of duplicate billing or technical error caused by us.

Because access is tied to a specific event and message allotment, failure to use the Service does not entitle you to a refund.

Event Relay, LLC does not automatically charge for additional message usage beyond the included message allotment. Additional message capacity must be purchased through a separate transaction requiring explicit user consent.

Certain features, including Event Line plans, may be offered on a recurring subscription basis. By purchasing a recurring subscription, you authorize Event Relay, LLC to charge your selected payment method on a recurring basis until the subscription is cancelled.

You may cancel recurring subscriptions at any time through your account settings or by contacting support. Cancellation will apply to future billing periods and does not entitle you to a refund for charges already incurred unless required by law.

8. SMS Compliance and Guest Consent

You are solely responsible for:

• Obtaining any required consent from guests before submitting their phone numbers
• Ensuring compliance with applicable communication laws (including TCPA and similar laws)
• Sending communications at reasonable hours

You represent and warrant that you have obtained all legally required express consent from recipients to receive SMS communications related to your event prior to submitting any phone number to the Service.

Guest Messaging Disclosures. Guests may receive SMS messages related to the event, including responses to guest inquiries and event logistics or reminders. Message frequency may vary based on guest interaction and event needs. Message and data rates may apply.

Guests interacting with the Service acknowledge that messages are sent on behalf of the event host and are subject to this SMS disclosure.

Guests may opt out of SMS communications by replying “STOP.”

Guests may request assistance by replying “HELP.”

Event Relay, LLC provides the messaging platform, but messages are sent on behalf of the event host identified in the communication.

Event Relay, LLC provides the messaging platform, but messages are sent on behalf of the event host identified in the communication.

Event Relay, LLC will honor valid opt-out requests in accordance with applicable law.

The Service may not be used for unsolicited bulk messaging or cold outreach.

Permitted Use of Messaging Features. Hosts may use the Service, including any event-related updates or notifications features, solely to send event-related communications to their invited guests. Promotional, marketing, or unrelated messages are not permitted.

Messaging functionality is limited to active event periods. Messages sent to an event after its end date or after the event is no longer Active may not receive a response.

Event Relay, LLC does not send marketing or promotional SMS messages and does not reuse guest phone numbers for future marketing purposes.

Event Relay, LLC does not control and is not responsible for the content, accuracy, or outcomes of communications between event hosts and guests facilitated through the Service.

You agree to indemnify and hold Event Relay, LLC harmless for any claims arising from your failure to obtain proper consent.

You acknowledge that you are the sender of all communications initiated through the Service, and Event Relay, LLC acts solely as a service provider facilitating such communications on your behalf.

9. Acceptable Use

You agree not to use the Service to:

• Violate any law or regulation
• Harass, threaten, or harm others
• Upload unlawful or misleading content
• Attempt to reverse engineer or disrupt the Service
• Exceed message caps through technical manipulation

We reserve the right to suspend or terminate access for violations of these Terms.

You agree to comply with all applicable laws and regulations in connection with your use of the Service.

You are solely responsible for all content, information, and communications transmitted through the Service in connection with your event.

Event Relay, LLC is not responsible for any content, information, or communications submitted, uploaded, or transmitted by users through the Service.

Event Relay, LLC has no obligation to monitor, review, or verify user content or communications, but reserves the right to do so at our discretion.

10. Automated responses disclaimer

The Service uses automated response technology, including third-party providers, to generate responses.

You acknowledge and agree:

• Automated responses may contain errors
• Information may be incomplete or inaccurate
• The Service is informational only
• The Service should not be relied upon for critical decisions

Event Relay, LLC is not liable for decisions made in reliance on automated responses.

11. Data Retention and Deletion

Event Lifecycle

Events in the Service progress through system-defined states, including Draft, Active, Paused, and Archived.

An event is considered concluded when it transitions to an Archived state.

Events may be transitioned to an Archived state based on factors including:

• The event date having passed
• Lack of recent activity
• Message usage and system status
• Operational or compliance considerations

Once an event is Archived:

• Messaging functionality is disabled
• Associated phone numbers may be released

Retention Period

Event data is retained:

• While the event is in an Active state, and
• For 30 days after the event transitions to an Archived state

Deletion of Personal Data

After this retention period:

Personally identifiable event and communication data, including:

• Phone numbers
• Identifiable message content
• Personal context tied to individuals

may be permanently deleted.

Event Relay, LLC deletes personally identifiable event and guest data within 30 days after an event is Archived, unless retention is required by law.

Aggregated and De-Identified Data

We may retain aggregated, anonymized, or de-identified data derived from use of the Service for purposes including:

• Analytics
• Service improvement
• Usage metrics
• Performance monitoring
• Business operations

Such data will not identify any individual.

Event Relay, LLC will not attempt to re-identify de-identified data.

Compliance Records

Opt-out and suppression records may be retained longer as required to comply with applicable messaging laws.

Early Deletion Requests

You may request earlier deletion of personally identifiable event data by contacting support.

Application After Termination

These data retention practices apply even if an account is suspended or terminated, unless earlier deletion is required by law.

12. Intellectual Property

Event Relay, LLC retains ownership of all software, systems, and platform materials.

You retain ownership of event details and content you provide.

We do not use personally identifiable event data for model training, marketing purposes, or public model improvement. Aggregated and anonymized data may be used for internal analytics and service improvement.

You grant Event Relay, LLC a limited, non-exclusive, worldwide license to host, process, transmit, and use your content solely as necessary to provide and operate the Service.

13. Service Availability

We strive to provide reliable service but do not guarantee:

• Continuous uptime
• Error-free performance
• Uninterrupted SMS delivery (carrier-dependent)

We may modify or discontinue features at any time.

The Service may rely on third-party providers, including telecommunications carriers, payment processors, and infrastructure providers. Event Relay, LLC is not responsible for the performance, availability, or actions of such third parties.

Delivery of SMS messages is subject to the capabilities and limitations of third-party telecommunications carriers. Event Relay, LLC does not guarantee message delivery, timeliness, or routing.

14. Disclaimers

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. TO THE FULLEST EXTENT PERMITTED BY LAW, EVENT RELAY, LLC DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

EVENT RELAY, LLC DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION OR OUTPUT PROVIDED THROUGH THE SERVICE (INCLUDING AUTOMATED RESPONSES) WILL BE ACCURATE, COMPLETE, OR RELIABLE.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE DISCLAIMERS MAY NOT APPLY TO YOU.

EVENT RELAY, LLC DOES NOT GUARANTEE ANY SPECIFIC OUTCOMES, RESPONSES, OR RESULTS FROM USE OF THE SERVICE.

EVENT RELAY, LLC IS NOT RESPONSIBLE FOR THE ACTIONS, RESPONSES, OR BEHAVIOR OF GUESTS OR OTHER RECIPIENTS RESULTING FROM THE COMMUNICATIONS SENT THROUGH THE SERVICE.

YOUR USE OF THE SERVICE IS AT YOUR OWN RISK.

15. Limitation of Liability

To the fullest extent permitted by law:

Event Relay, LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages.

Event Relay, LLC's total liability for any claim related to a specific event shall not exceed the amount you paid for the applicable Event Access.

Event Relay, LLC shall not be liable for any failure or delay in performance resulting from events beyond its reasonable control, including but not limited to outages, carrier disruptions, natural disasters, or acts of government.

16. Indemnification

You agree to indemnify, defend, and hold harmless Event Relay, LLC from any claims, damages, or expenses arising out of:

• Your use of the Service
• Your violation of these Terms
• Your failure to obtain guest consent
• Your misuse of guest data

17. Governing Law

These Terms are governed by the laws of the State of California.

Any legal action must be brought in the state or federal courts located in California.

18. Changes to Terms

We may update these Terms from time to time.

Updated Terms will be posted with a revised Effective Date. Continued use of the Service after changes constitutes acceptance of the updated Terms.

19. Severability

If any provision of these Terms is found unenforceable, the remaining provisions remain in effect.

20. Contact

For questions regarding these Terms:

support@geteventrelay.com